Shift Leader

Papa John's - Cleveland; Lakewood (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John’s - Cleveland is seeking a Shift Leader to supervise shifts, ensure quality products, and deliver excellent customer service. You will help manage daily operations, adhere to company policies, and support profitability while maintaining high standards of food safety and team performance.

The role emphasizes cash handling, planning, organization, and effective communication with team members and management. We value prior shift-leading experience and a strong work ethic.

Qualifications

• High school diploma or GED required or preferred.
• Serv-Safe or state/local food service certification preferred.
• Experience as a restaurant shift lead preferred.

Responsibilities

• Supervise shifts and work areas to ensure quality products and customer service.
• Adhere to company policies, procedures, and systems; ensure legal compliance.
• Maintain product quality, service levels, and costs within guidelines.
• Assist in inventory, cash handling, and shift coverage as needed.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed