Shift Leader

Edible Brands; North Haven (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the gifting industry seeks a Shift Leader for its North Haven store. This role focuses on enhancing the customer experience, managing daily operations, and leading a team to success. Ideal candidates will have a strong customer service orientation and experience in supervisory roles within retail or food service environments.

Qualifications

• 1–2 years of experience in a shift leader or supervisory role in retail or food service.
• Comfort with hands-on responsibilities including food prep and visual merchandising.
• Availability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Greet every customer and assist with product selections.
• Prepare and package a variety of edible products following brand guidelines.
• Lead and support team members to ensure smooth operations.

Skills

Customer-first mindset

Strong communication skills

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Job description

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Corporate Owned Location

Who are we and what do we do?

Fruit was just the beginning. Since our founding in 1999, we’ve evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint includes nearly 1,000 locally owned and operated franchise locations globally.

With offerings that go beyond our iconic fresh fruit bouquets to include baked treats, fresh flowers, dessert boards, platters, and more, our vast collection of delicious treats and innovative gifts are perfect for treating yourself and others.

No matter the occasion or moment, there’s an edible for that.

Through all our incredible years, we’ve remained committed to our 5Ps:

• Our promise – Experiences that WOW.
• Our products –Remarkably fresh.
• Our places – Interactive and creative.
• Our People – Create special memories.
• Our purpose –To celebratewhat’sgood in life
  
  

Purpose

As a Shift Leader, you’ll be at the heart of creating a seamless, joyful in-store experience for every guest—whether they’re stopping in for an Edible Arrangement, a fresh cup of coffee, or a thoughtful gift. This role combines hands-on customer service, operational leadership, and creative product preparation in a fast-paced, team-oriented environment.

You’ll take an active role in daily store operations, guiding team members, serving customers, and ensuring everything from food prep to visual displays runs smoothly.

If you love leading a team, delighting customers, and staying busy with a variety of hands-on tasks, you’ll make a great Shift Lead.

Store Location: This role will be based out of our Corporate Store in New Haven, CT

Store Address: 101 Washington Avenue, North Haven CT 06473

Responsibilities

• Greet every customer with warmth and enthusiasm; assist with product selections and personalized gift suggestions
• Take and process orders in-store, online, and over the phone
• Prepare and package a variety of edible products, following brand guidelines and portion standards
• Support the creation of simple, ready-made floral arrangements and maintain any floral displays as needed
• Keep product displays neat, well-stocked, and visually appealing
• Lead and support team members during your shift to ensure smooth operations and excellent customer service
• Delegate tasks, manage workflow, and handle escalations in the absence of the General Manager
• Help onboard and train new team members
• Ensure compliance with safety, sanitation, and food handling standards
• Work collaboratively with the General Manager and team to deliver a top-tier guest experience
• Maintain cleanliness and organization throughout the store
  
  

Requirements

• 1–2 years of experience in a shift leader or supervisory role in retail, food service, or hospitality
• Customer-first mindset with strong communication and service skills
• Ability to thrive in a fast-paced, multitasking environment
• Comfort with hands-on responsibilities including food prep, visual merchandising, and light floral work
• Strong organizational skills and attention to detail
• Availability to work a flexible schedule, including weekends and holidays
• High school diploma or equivalent required
• Food handling or ServSafe certification is a plus
  
  

Physical Requirements

• Ability to conduct frequent lifting, carrying and/or pushing objects weighing up to 50 lbs.
• Ability to perform frequent standing, walking, bending, reaching, and scooping throughout assigned shifts.
• Must be able to stand for long periods of time, up to 85% of the work shift.
  
  

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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