Shift Leader

Baskin-Robbins; North Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Duckin' Donuts Shift Leaders in North Chicago oversee daily operations to ensure friendly guest experiences and adherence to brand standards. They coach crew members, assign tasks, and monitor performance while maintaining a positive, safe work environment.

The role emphasizes teamwork, guest recovery, and driving results in a fast-paced quick-service setting within a Dunkin' franchisee operation.

Qualifications

• Fluent English required.
• Experience in restaurant, retail or supervisory roles preferred.
• Strong math and writing skills.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Maintain Operational Excellence by supporting a respectful team, communicating priorities, and coaching crew members.
• Work in a team environment to deliver a guest-first culture and resolve issues while upholding Brand standards and safety guidelines.
• Drive profitability by achieving sales goals, executing brand initiatives, and managing shift cash handling.

Skills

Fluent English

Restaurant supervision

Guest service

Math skills

Basic computer skills

Leadership

Education

High School diploma or equivalent

Job description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift Leader

Dunkin’ Donuts Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

1. Maintain Operational Excellence
   • Support a respectful team environment
   • Communicate shift priorities, goals and results with team members
   • Support the training of crew members as requested
   • Provide coaching and feedback to crew members
2. Work in a Team Environment
   • Create and maintain a guest first culture in the restaurant
   • Resolve guest issues
   • Ensure Brand standards, recipes, and systems are executed
   • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
3. Drive Profitability
   • Drive sales goals and results
   • Execute restaurant standards and marketing initiatives
   • Manage cash over/short during shift
   • Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

1. Passion for Results
   • Understands and exceeds guest expectations, needs and requirements
   • Develops and maintains guest relationships
   • Displays a sense of urgency with guests
   • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
   • Resolves guest concerns by following Brand recommended guest recovery process
2. Guest Focus
   • Sets and maintains high standards for self and others, acts as a role model
   • Consistently meets or exceeds goals
   • Contributes to the overall team performance; understands how his/her role relates to others
3. Problem Solving and Decision Making
   • Identifies and resolves issues and problems
   • Uses information at hand to make decisions and solve problems; includes others when necessary
4. Interpersonal Relationships & Influence
   • Develops and maintains relationships with team
   • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments