Shift Leader

Papa John's - Serazen; New Carlisle (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Food Discounts

Paid Time Off

Flexible Hours

Training Program

401K Program

Franchisee advancement potential

Nurturing, learning-focused workplace

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service, contributing to restaurant profitability. You will manage operations, ensure adherence to company policies, and maintain standards across all stations.

The role requires coordinating shift coverage, maintaining product quality, and supporting inventory and cost controls. Candidates should have prior shift leadership in a quick-service restaurant and be able to lift up to 50 lbs.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Ability to lift up to 50 lbs

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management, accuracy, and portioning.
• Maintains product quality, customer service, and performance standards (FOCUS system, costs, cleanliness).
• Ensures adequate shift coverage and provides feedback to correct issues.
• Contributes to profit goals by adhering to company guidelines and cash management duties.

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Ability to lift up to 50 lbs

Job description

BENEFITS

• Food Discounts

• Paid Time Off

• Flexible Hours

• Training Program

• 401K Program

• Opportunityfor Advancement – YOU have the potential to one day become a Franchisee!

• Along with a competitive paycheck you will work in a fun, nurturing environment where you will learn valuable business and personal skills

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.

• Serv-Safe/Local or State Food Service Certification preferred

• Previous restaurant shift lead experience preferred

• Ability to lift up to 50 lbs

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