Shift Leader

Dairy Queen; Murfreesboro (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen in Murfreesboro, TN is seeking a Shift Leader to supervise hourly staff during scheduled shifts and perform all crew duties, including customer service, product preparation, cash handling, drive-thru and back-line tasks.

You will coach crews, ensure proper staffing, conduct training, support promotions, and uphold quality, value and cleanliness. The role requires endurance in a fast-paced setting, with the ability to stand for long periods and lift up to 50 pounds.

Qualifications

• Three or more months of restaurant experience as an hourly employee strongly preferred.
• Excellent customer service and employee relations skills.
• Capable of supervising specific areas in a fast-paced environment.
• Able to stand for long periods and lift up to 50 pounds.

Responsibilities

• Assist in the management of restaurant areas during scheduled shifts.
• Ensure proper staffing and break rotation according to the schedule.
• Conduct orientation, training and evaluation of crew members.
• Assist at the point of sale with product promotions.
• Ensure guest service meets quality, value and cleanliness standards.
• Handle minor customer complaints and report serious issues to management.
• Contribute to the restaurant's business plan through assigned tasks.
• Maintain timely and accurate cash accountability reports.

Skills

Customer service

Leadership

Team coordination

Communication

Job description

Purpose of Job

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Description

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Purpose of Job

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Essential Functions

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Accountability

Supervise the operation of specific areas of the restaurant, providing direction and leadership to crew members, in accordance with established standards, policies and procedures. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness. Work to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency. Communicate all significant issues, both positive and negative, with management staff.

Qualification Standards

• Three or more months of restaurant experience as an hourly employee strongly preferred.
• Qualified candidates must have excellent customer service and employee relation skills.
• Must be capable of supervising specific areas of the business in a fast paced environment.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Interact with the public and co-workers constantly during shifts.
• Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.