Shift Leader

Taco Bell; Mount Holly Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fast-food establishment is looking for a Shift Manager to oversee daily operations, ensure exceptional customer service, and support crew training. This role involves managing food safety, conducting inventories, and maintaining high-quality standards in service delivery. Ideal candidates would have prior experience in a restaurant environment, focusing on leadership and operational excellence.

Benefits

Employee meal discounts

Flexible scheduling

Qualifications

• Experience in a fast-paced restaurant environment preferred.
• Ability to train and coach team members effectively.
• Strong problem-solving skills.

Responsibilities

• Ensures fast, accurate service and guest satisfaction.
• Conducts daily inventory and food safety audits.
• Provides ongoing coaching and training to crew.

Skills

Customer Service

Operational Monitoring

Food Safety Audits

Job description

Job Details

Job Location: 002363 - Mt. Holly - Mt. Holly, NJ

Salary Range: Undisclosed

Description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

Shares with the Management team the responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards. Monitors speed of service and resolves bottlenecks to meet goals. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

Provides ongoing coaching and feedback for crew. Offers hands-on training in Learning Zone.