Shift Leader

Taco Bell; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell is seeking a Shift Leader in Monroeville, PA. This role involves managing daily operations, ensuring customer satisfaction, and overseeing food safety standards while providing coaching to crew members. Ideal candidates will drive operational excellence in a fast-paced environment.

Responsibilities

• Driving excellence in customer service and maintaining product quality standards.
• Conducting food safety audits and providing coaching to crew on service.
• Managing inventory, operations, and administrative tasks in absence of management.

Job description

Job Details

Job Location: 040979 - WP Monroeville - Monroeville, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description documents only the management-related hours. The remaining hours are allocated to hourly tasks such as food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly role that supports management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product quality standards are met. Conducts food safety audits and provides ongoing coaching to crew on customer service and product quality.

Financial

Shares responsibility with the management team for cash procedures including bank deposits, making change, opening/closing safes, and verifying cash drawers.

Operations

Conducts daily inventory, food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness, monitors inventory, food prep, and order fulfillment to ensure standards are met. Monitors speed of service and resolves bottlenecks. In absence of management, responsible for food and supplies deliveries and restaurant opening/closing.

Human Resources

Provides ongoing coaching and feedback, and hands-on training for crew members in the Learning Zone.

Qualifications