Shift Leader

Taco Bell; Middletown (RI); On-site; USD 30,000 - 45,000; Full time

Job summary

A Taco Bell restaurant is seeking a Shift Leader responsible for ensuring exceptional customer service, maintaining quality, and handling daily operations. The role includes training crew members, managing cash procedures, and ensuring compliance with food safety standards. This position is crucial for operational success in the restaurant.

Responsibilities

• Driving customer service excellence and maintaining product standards.
• Conducting daily inventory and food safety audits.
• Providing ongoing coaching and feedback to crew employees.

Skills

Customer Service

Food Safety

Inventory Management

Coaching

Job description

Job Details

Job Location: 040061 - Middletown - Middletown, DE

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product quality standards. Conducts periodic food safety audits and provides ongoing coaching and feedback to crew.

Financial

Shares responsibility with management for cash procedures, including bank deposits, making change, safe operations, and verifying cash drawers.

Operations

Conducts daily inventory, food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment. Ensures adherence to standards and resolves bottlenecks to meet speed of service goals. In the absence of management, responsible for food and supplies deliveries, and opening/closing the restaurant.

Human Resources

Provides ongoing coaching and feedback to crew employees and hands-on training in the Learning Zone.

Qualifications