Shift Leader

Baskin-Robbins; Miami Shores (FL); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

Baskin-Robbins in Miami Shores, FL is seeking a Shift Leader to coach team members and ensure we deliver great guest service. You will set shift goals, assign tasks, and provide timely feedback throughout the shift to maintain brand standards and operational excellence.

The role requires fluent English, basic computer skills, and prior leadership experience in retail or hospitality. You will also help with training and ensure food safety and cash handling procedures are followed.

Qualificações

• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Basic computer skills.

Responsabilidades

• Execute operational Brand standards and deliver guest service during shifts.
• Coach team members and provide timely feedback.
• Set goals, assign tasks and communicate shift priorities.
• Schedule team members and manage cash handling per policy.
• Ensure food safety and brand standards are met.
• Support training of team members and oversee shift safety and profitability.

Conhecimentos

Teamwork

Punctuality

Honesty

Adaptability

Guest focus

Training

Problem solving

Motivating others

Formação académica

English fluency

Leadership experience in retail/food service

Basic computer skills

Descrição da oferta de emprego

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space