Shift Leader

Baskin-Robbins; Houston (TX); On-site; USD 18,000 - 22,000; Full time

Job summary

Baskin-Robbins Houston is seeking a Shift Leader to coach team members, ensure Brand standards, and deliver outstanding guest service during each shift. This role involves setting goals, assigning tasks, and motivating staff while maintaining food safety and guest satisfaction.

You will work closely with the Restaurant Manager to meet operational goals, manage inventory and cash during your shift, and train team members as needed to uphold brand quality and service excellence.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Coach team members to meet Brand standards and deliver guest service.
• Support Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met during shift including food and beverage preparation.
• Communicate shift priorities, goals and results to team members.
• Provide timely, constructive feedback and training as needed.
• Conduct safety, security and profitability policy checks during the shift.
• Manage inventory during the shift and ensure cash handling follows policy.
• Coordinate with the next Shift Leader to hand off shift duties smoothly.

Skills

Computer skills

English proficiency

Leadership experience

Job description

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space