Shift Leader

7 Brew; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A coffee beverage company in Memphis is seeking a dedicated Shift Lead to oversee shift operations and guide the team in delivering excellent service. Responsibilities include managing crew dynamics, ensuring product quality, and maintaining operational flow during busy hours. The ideal candidate will be proactive, adaptable to challenges, and possess strong leadership skills. A flexible schedule is required, including early mornings and weekends.

Qualifications

• Ability to create genuine interactions.
• Experience with hot beverages and dairy products.
• Physical stamina for long shifts.

Responsibilities

• Manage operations during the shift.
• Lead and direct crew based on daily demands.
• Ensure drink quality and customer interaction.
• Delegate duties effectively to maintain productivity.
• Communicate promptly with management about issues.

Skills

Creating uplifting interactions

Working quickly with hot water and coffee

Ability to work outside in all conditions

Lifting up to 50lbs

Standing for extended periods

Using a utility knife safely

Job description

SUMMARY

A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must be fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager's absence.

A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations. The Shift Lead reports to their stand management team.

RESPONSIBILITIES AND DUTIES

• Must be proficient in all Brewista duties and skill sets
• Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly
• Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations
• Can identify and correct flow bottlenecks while working a position.
• Always does more than what they expect from others
• Prioritizes the company and the team's needs above their own- treats everyone fairly; avoids favoritism
• Can complete and teach all weekly chores, checklists, and shift change duties
• Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours
• Ensures the team stays productive during the shift through gracious delegation and reminders
• Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessary
• Tracks and records cash tips and cash drawers
• Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations
• Assists the management team with the training and development of the crew
• Is proficient in TouchPoint and with hardware

WORK SCHEDULE REQUIREMENTS

• Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)
• Follows company procedure for communicating time off requests
• Regularly works weekends and is available to work holidays, if necessary

SKILLS AND QUALIFICATIONS

• Can create and maintain genuine, uplifting interactions
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions.
• Can lift up to 50lbs
• Can work on their feet for hours at a time
• Can climb a ladder and use a stepladder
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Can safely walk in between and around cars in the drive thru line
• Can safely use a utility knife
• Can quickly and cleanly operate any position in the stand during peak hours
• Can maintain awareness of the shift's operations while working a position
• Can assertively and graciously confront their team to address operational, procedural, or cultural issues
• Can adapt to problems and implement solutions during stressful situations