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Join a leading fast-food chain as a Shift Leader in McKeesport, PA. You will drive customer satisfaction, support daily operations, and provide training for crew members. This role is essential in maintaining excellence in guest service and product quality while ensuring compliance with food safety standards.
Job Location: 040050 - WP White Oak - McKeesport, PA
Position Type: Shift Leader
Salary Range: Undisclosed
Note: This description documents only the time allocated to management tasks. The remaining hours are dedicated to deployed hourly tasks such as food preparation, production, guest service, and cleaning.
The Shift Manager (SM) is an hourly position assisting management with routine administrative and operational tasks within the restaurant. Key focus areas include:
The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.
Ensures fast, accurate service, positive guest relations, and product quality in line with standards. Conducts food safety audits and provides coaching to crew.
Shares responsibility for cash procedures, including bank deposits, making change, safe operations, and drawer verification.
Conducts daily inventory, food safety audits, and setup of control sheets. Monitors facility readiness, inventory, food prep, and order fulfillment. Responsible for restaurant opening/closing and deliveries in the absence of management.
Provides ongoing coaching, feedback, and hands-on training for crew members.
Qualifications