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Shift Leader

Taco Bell

McKeesport (Allegheny County)

On-site

USD 24,000 - 36,000

Full time

22 days ago

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Job summary

Join a leading fast-food chain as a Shift Leader in McKeesport, PA. You will drive customer satisfaction, support daily operations, and provide training for crew members. This role is essential in maintaining excellence in guest service and product quality while ensuring compliance with food safety standards.

Qualifications

  • Experience in customer service roles is beneficial.
  • Ability to train and develop crew members.

Responsibilities

  • Ensure fast, accurate service and positive guest relations.
  • Conduct food safety audits and mentor crew members.
  • Manage operations in the absence of management.

Skills

Customer Service
Team Training
Inventory Management
Food Safety

Job description

Job Details

Job Location: 040050 - WP White Oak - McKeesport, PA


Position Type: Shift Leader


Salary Range: Undisclosed


Description

Note: This description documents only the time allocated to management tasks. The remaining hours are dedicated to deployed hourly tasks such as food preparation, production, guest service, and cleaning.


Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position assisting management with routine administrative and operational tasks within the restaurant. Key focus areas include:

  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Reviewing food handling procedures
  • Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities
Customer Satisfaction/Product Quality

Ensures fast, accurate service, positive guest relations, and product quality in line with standards. Conducts food safety audits and provides coaching to crew.

Financial

Shares responsibility for cash procedures, including bank deposits, making change, safe operations, and drawer verification.

Operations

Conducts daily inventory, food safety audits, and setup of control sheets. Monitors facility readiness, inventory, food prep, and order fulfillment. Responsible for restaurant opening/closing and deliveries in the absence of management.

Human Resources

Provides ongoing coaching, feedback, and hands-on training for crew members.

Qualifications
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