Shift Leader

Papa John's International , Inc.; Manchester (York County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading pizza franchise seeks a dedicated Shift Supervisor to oversee restaurant operations and ensure exceptional customer service. The role demands managerial skills, attention to detail, and the ability to foster a positive work environment while meeting sales and profitability goals.

Qualifications

• Must have high school diploma or GED.
• Experience in managing customer service and operations.
• Adequate cash management skills required.

Responsibilities

• Supervise restaurant team, ensuring quality service and operations.
• Manage cash and inventory, adhering to company guidelines.
• Conduct team training and maintain staffing levels.

Skills

Attention to Detail

Customer Focused

Teamwork

Cash Management

Education

High School diploma or GED

Job description

Summary

Supervise shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service, thereby supporting restaurant profitability. Responsibilities include managing operations, executing all company policies, procedures, programs, and systems, and ensuring compliance with all applicable laws and ethical business practices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Demonstrate exemplary operational skills, including preparing quality products that meet Papa John’s standards and accurately reflecting customer orders. Respond promptly to customer concerns, solicit and utilize feedback to improve operations and build brand loyalty. Communicate and train team members on quality standards using available tools such as the Operations Manual and Team Member Handbook.
• Supervise restaurant team, maintain appropriate staffing levels, train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and foster a team-oriented, energetic, and fun environment.
• Contribute to sales goals through prompt, friendly customer service and by increasing check averages via product training and sales execution.
• Support profit goals by adhering to company guidelines, managing cash and inventory accurately, and ensuring the restaurant is clean, safe, and organized, complying with safety and security standards at all times.

Position Qualifications

Successful performance requires the ability to perform all essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Core Competencies include attention to detail, commitment to tasks, customer focus, initiative, relationship management, and teamwork. These reflect the work habits, attitudes, personal characteristics, and behaviors necessary for success.

• Attention to Detail: Follow guidelines to ensure accuracy, manage routine work effectively, and monitor technical equipment.
• Commitment to Task: Dependability, urgency, responsibility, and resilience in overcoming obstacles.
• Customer Focused: Meet organizational needs and expectations, deliver high customer service, and seek continuous improvement in customer satisfaction.
• Initiative: Proactive action, problem-solving, enthusiasm, and a positive attitude.
• Relationship Management: Build relationships, demonstrate credibility, handle conflicts professionally, and inspire confidence.
• Teamwork: Collaborate effectively, support team decisions, and contribute to team efforts.

Functional Skills

• Cash management skills

Education and Experience

• High School diploma or GED
• Stable employment history

Physical Demands

Repetitive hand use, standing, walking, grasping, bending, twisting, reaching, crouching, kneeling, lifting up to 50 pounds regularly, and over 51 pounds occasionally. Must also be able to work in various environments and conditions, including outdoor, noisy, and potentially hazardous settings.

Work Environment

Work may involve outdoor conditions, noise, mechanical parts, dangerous equipment, fumes, odors, dust, or chemicals.

Additional Information

• Must be 18 or older
• Reliable transportation required
• Ability to work long hours, including nights, weekends, and emergencies
• Capable of performing all restaurant roles, including pizza delivery
• Ability to lead a team independently during shifts
• Bilingual abilities preferred in certain markets
• Proficiency with phones, computers, fax machines, and copiers
• Non-exempt, hourly position
• Employment contingent upon background check results

Company Introduction

Papa John's is a leading pizza franchise in the U.S., headquartered in Jeffersontown, Kentucky. With over 30 years of experience, we are committed to innovation, quality, and excellence in our products and services.