Shift Leader

Bagel Brands; Madison (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Free shift drink

Flexible schedule

Growth opportunities

Job summary

Caribou Coffee in Madison is seeking a Shift Leader to oversee daily operations in partnership with store leadership. You’ll ensure brand standards, product quality, and guest connections while guiding the team through busy shifts.

This role trains teammates, handles cash and safety procedures, and maintains a welcoming, well-executed coffeehouse. Flexible schedules, strong communication, and a proactive mindset are valued to Make Fun Happen.

Qualifications

• Minimum 6 months in a leadership role or trained to take Shift Leader duties.
• Flexible availability to meet business and team needs.
• Able to lead a team, manage tasks, and ensure safety standards.

Responsibilities

• Lead shifts, set priorities, and ensure smooth hand-offs between teams.
• Uphold brand standards, quality, cash handling, and store safety.
• Coach and train team members on responsibilities and promotions.
• Ensure guest connections and a welcoming store environment.
• Perform administrative tasks with integrity and follow-through.

Skills

Leadership

Team management

Communication

Brand standards

Cash handling

Education

High school diploma or GED

Tools

POS system

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD ! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS ! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!Position Overview: The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or the Assistant General Manager. The Shift Leader makes sure the team has a clear understanding of brand standards, expectations, products, cleanliness, new directives, and Guest connections during the shift. Core ResponsibilitiesDemonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellenceLeads shifts with an unwavering commitment to Make Fun Happen — keeping the team engaged, the energy up, and the shift on trackOptimizes product sales while effectively managing waste and maintaining an inviting, well- executed coffeehouse environment.Knows the day's deployment and the roles tied to it, communicating clearly on the floor to keep the shift movingReads the needs of the team, anticipates the shift's competing priorities, and delegates objectives and tasks accordinglyTakes ownership of the current shift and sets up a smooth hand-off for the shift that followsEnsures the team executes standard operating procedures and upholds Caribou's standards for quality, cash handling, and store safety and securityCoaches and trains the team in the moment — on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for a guest's requestPerforms administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product ordersActively develops Team Members, providing coaching and feedback in the momentBrings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With LoveOwns the decision-making that comes with being Manager on Duty, staying resilient and calm under pressureLeads with humility, curiosity, and heart — building an inclusive culture on every shift and taking full ownership of their own growth and the impact they have on othersTrains new team members on role responsibilities, product knowledge, and promotional itemsArrives on time for every scheduled shift, prepared and ready to contribute to the team's success.Skills and QualificationsRequired:At least 6 months of experience in a leadership role , or properly trained and approved to take on Shift Leader responsibilitiesTo support the needs of the business and the team, Shift Leaders are expected to maintain flexible availability. While hiring may be based on current scheduling needs, Shift Leaders may be required to work different days, times, or shifts as business and operational needs change.Must be at least 18 years of agePreferred:High school diploma or GED equivalentBenefits:Employee Discount & Free Shift DrinkFlexible scheduleGrowth OpportunitiesTipsAddress: | 5450 Buttonwood Drive , Madison, Wisconsin 53718 |The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.Brand:Caribou Coffee