Shift Leader

Insomnia Cookies; Louisville (KY); On-site; USD 12,000 - 19,000; Part time

Benefits offered by this job

Flexible schedules

Paid vacation

Sick time

Mentorship

Pet insurance

Growth opportunities

Free cookies every shift

Team atmosphere

Job summary

Insomnia Cookies is seeking a Shift Leader at our Highlands location in Louisville. You will oversee a shift, lead the cookie crew, and ensure smooth operations while delivering great customer experiences.

Key responsibilities include coaching teammates, managing tasks across baking, cashiering and packaging, and maintaining safety and cleanliness. The role offers growth within a rapidly expanding brand and a fun, energetic team environment.

Qualifications

• Minimum 1 year in a customer service role.
• Experience with POS systems.
• Excellent communication and time management.
• Outgoing, friendly, patient demeanor.
• Detail oriented with results focus.
• Able to lead by example and motivate others.
• Able to lift up to 40 lbs; 18+; US work eligibility.

Responsibilities

• Deliver exceptional customer service and products.
• Support store leadership, maintain shift operations.
• Delegate baking, cashiering, packaging and cleaning tasks.
• Collaborate with the Cookie Crew on duties.
• Maintain a safe, clean workspace and follow food-safety rules.
• Handle cash and deposits during shifts.

Skills

Customer service

Leadership

Communication

Time management

People skills

Detail oriented

Physical stamina

Tools

POS systems experience

Job description

As a Shift Leader at our Highlands store located at 998 Baxter Avenue, Louisville KY 40202, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS

• Pay rate: Up to $14.50/hr
• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.