Shift Leader

Zankou Chicken; Long Beach (CA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Vacation up to 60 hours

Free meals

Career development

Tips

Growth opportunities

Job summary

Zankou Chicken in Long Beach, CA is hiring a Shift Lead to oversee daily operations and uphold our guest-first service standards. You will guide team members, manage orders, and ensure cash control and safety procedures are followed during shifts.

The role emphasizes food safety, inventory management, and delivering a WOW guest experience, with opportunities for growth in a growing, award-winning fast-casual brand.

Qualifications

• Experience in food service and guest service.
• Ability to work as part of a team.
• Excellent communication and customer service.

Responsibilities

• Greet customers in a friendly, timely manner.
• Take orders over the counter and by phone.
• Address customer concerns promptly and professionally.
• Direct team on shift to follow cash handling policies.
• Manage daily opening/closing duties and paperwork.
• Maintain food safety and sanitation standards.
• Perform nightly inventory and ensure regulation compliance.

Job description

Description

Pay Scale: $20.00 - $21.00

Zankou Chicken is an award-winning, family-owned, fast-casual Mediterranean restaurant chain with 12 locations (and growing) across Southern California. At Zankou, we serve quality, natural, and uniquely delicious Mediterranean meals at an affordable price and with a “WOW” level guest experience.

We align ourselves on simple Core Values to ensure that we reach our mission the right way. Our Core Values are Excellence, Teamwork and Care. If this describes you and you are passionate about food, quality, guest service and growth, come join our team!

As a Shift Lead you will play a vital role in leading and supporting operations!

What you will do:

• Greets all customers in a friendly, and helpful in a timely manner
• Take customer orders over the counter and phone orders
• Acknowledges and addresses customer concerns
• Directs team members on shift to follow all cash management and cash register policies.
• Executes store operations during scheduled shifts; organizes opening and closing duties as assigned.
• Prepares daily administrative paperwork, cash reconciliations for entire day (including voids, refunds, and returns), and daily deposit preparation
• Gives breaks as necessary, when appropriate, and according to labor law guidelines.
• Maintains focus on food standards, costs, and safety during the shift.
• Performs nightly inventory.
• Ensures team members are following all work safety guidelines
• Understands and complies with food safety and temperature standards. Ensures team members are following all food safety guidelines
• Food Safety/Sanitation requirements

What we offer:

• Medical, Dental and Vision insurance
• Vacation – Up to 60 hours
• FREE (wholesome & delicious) Meals
• Ongoing career development
• Tips!!
• OPPORTUNITIES for growth in a growing company