Shift Leader

Scooter's Coffee, LLC; Little Rock Township (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free drink

Scooters shirt

Discounts off-duty

Cash tips

Upward mobility

Flexible scheduling

No late nights

Descripción de la vacante

Scooter's Coffee, LLC is seeking a Shift Leader to guide daily operations and support the Store Manager. You will model barista responsibilities, train team members, and lead the shift to deliver a superior customer experience.

The role emphasizes leadership in a fast-paced environment with focus on teamwork and brand standards. Join our growth-focused team and contribute to our community presence across the nation.

Formación

• A passion for people and customer service.
• Willingness to master brand recipes and techniques.
• Energetic, fast-paced, and flexible work style.
• Ability to work cooperatively in a team.
• Ability to teach others and communicate effectively.
• Strong problem-solving skills and attention to detail.
• Desire to take on a leadership role in a growing company.

Responsabilidades

• Direct workflow to maintain speed and deliver Scooter’s Amazing service.
• Assist Store Manager with onboarding and training new team members.
• Develop relationships with team and motivate individuals.
• Seek opportunities to increase team sales.
• Follow cash handling, POS procedures, and operating protocols.
• Ensure health, safety, and sanitation guidelines are followed.
• Serve as keyholder and handle opening/closing procedures.
• Demonstrate punctuality, dependability, and adaptability.
• Provide administrative support as needed.

Conocimientos

People leadership

Brand recipes

Fast-paced

Team collaboration

Effective communication

Problem solving

Leadership potential

Descripción del empleo

We're looking for Shift Leaders at Scooter's Coffee - a great place to work!

BENEFITS:

• - Free drink per shift
• - Free Scooters Coffee t-shirt
• - Discounts off-duty
• - Cash tips
• - Upward mobility
• - Flexible scheduling
• - No late nights

Job Description:

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate amazing people to join our team.

At Scooter’s Coffee, we are courageously committing to bringing our mission to communities across the nation. We seek to create an amazing experience in each life we touch, creating connections fueled by our passion for world-class coffee. We live and breathe by our Core Values: Integrity, Love, Humility, and Courage. These four simple, yet powerful, words guide how we show up for our coworkers and our customers. So, what’s it like to work at Scooter’s Coffee?

• Leaders who inspire with their vision and stewardship of brand values
• Dynamic growth phase means no two days are the same
• Better together: intentional collaboration provides meaning and direction in our work
• Innovation welcomed at all levels
• Family culture: in out and out of work, we care for the whole you
• Lots, and lots, and lots of coffee!!

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested

Qualifications:

QUALIFICATIONS:

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Disclaimer:

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.