Shift Leader

Summerwood Corporation; Lititz (Lancaster County); On-site; USD 25,000 - 30,000; Part time

Job summary

Summerwood Corporation is seeking a Shift Manager to support management in routine administrative and operational tasks within the restaurant. This hourly role focuses on delivering consistent service, maintaining standards, and assisting with opening and closing duties when management is unavailable.

The Shift Manager will coach crew, monitor food quality and safety, supervise daily operations, and help ensure timely, accurate service while upholding company policies.

Qualifications

• Hourly role to assist management in routine administrative and operational tasks.
• Focus on customer service excellence and adherence to company standards.
• Coaching and feedback for hourly employees and crew when needed.

Responsibilities

• Customer Satisfaction / Product Quality: maintain fast, accurate service and ensure product quality.
• Financial: assist with cash procedures and cash controls during shifts.
• Operations: conduct daily inventory, monitor readiness of facilities and equipment, manage opening/closing.
• Human Resources: provide on-the-job coaching and hands-on training for crew.

Skills

Customer service

Leadership

Food safety

Coaching

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction / Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares with the management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift‑to‑shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands‑on" training for crew in Learning Zone.