Shift Leader

Summerwood Corporation; Leesburg (VA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Summerwood Corporation in Leesburg, VA seeks a Shift Manager to support management in daily operations of the restaurant. This hourly role focuses on delivering excellent customer service, maintaining company standards, and supervising crew on service, food quality, and safety.

Responsibilities include coaching hourly staff, training in Learning Zone, handling cash procedures, and assisting with opening and closing the restaurant when management is unavailable.

Qualifikationen

• Customer service focus for fast, accurate service and guest relations.
• Coaching and feedback to hourly employees on performance.
• Ensuring adherence to food safety procedures and quality standards.

Aufgaben

• Maintains fast, accurate service and guest relations, ensuring products meet quality standards.
• Conducts cash handling duties and daily deposits in coordination with management.
• Oversees daily inventory, food safety audits and shift control sheets.
• In the absence of management, opens/closes restaurant and manages operations.
• Provides ongoing coaching and hands-on training for crew in Learning Zone.

Kenntnisse

Customer service

Coaching

Training crew

Food safety

Operational analysis

Jobbeschreibung

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction / Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares with the management team day‑to‑day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift‑to‑shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands‑on" training for crew in Learning Zone.