Shift Leader

Taco Bell; Lebanon (Lebanon County); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading fast-food restaurant is looking for a dedicated Shift Leader to manage daily operations. In this role, you'll ensure excellent customer service, uphold company standards, and train staff effectively. This position involves oversight of food safety practices and operational procedures, making it ideal for individuals looking to grow within a dynamic team environment.

Qualifications

• Experience in foodservice or hospitality preferred.
• Strong communication skills.
• Leadership potential and willingness to train staff.

Responsibilities

• Drive excellence in customer service and maintain product quality standards.
• Conduct audits and provide feedback to crew members on service and food safety.
• Manage operations in the absence of senior management.

Skills

Customer Service

Team Management

Operational Efficiency

Food Safety Auditing

Job description

Job Details

Job Location: 040067 - Lebanon - Lebanon, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources duties of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Ensuring fast, accurate service, positive guest relations, and product quality standards are met
• Conducting periodic food safety audits
• Providing ongoing coaching and feedback to crew on customer service, product quality, and speed of service

Financial

• Sharing responsibility with management for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers

Operations

• Conducting daily inventory and food safety audits
• Reviewing facility and equipment readiness
• Monitoring inventory, food preparation, and order fulfillment to ensure standards are met
• Monitoring speed of service and resolving bottlenecks to meet goals
• In the absence of management, responsible for food and supplies deliveries and opening/closing the restaurant

Human Resources

• Providing ongoing coaching and feedback to crew members
• Providing hands-on training in the Learning Zone

Qualifications