Shift Leader

Taco Bell; Latrobe (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent restaurant chain seeks a Shift Leader for its Latrobe location. This role focuses on customer service excellence, crew training, and operational efficiency. The Shift Leader will assist in managing day-to-day activities, ensuring quality standards, and maintaining positive guest relations.

Responsibilities

• Driving excellence in customer service.
• Maintaining company standards in product and facility specifications.
• Conducting daily inventory and food safety audits.

Skills

Customer Service

Inventory Management

Coaching

Food Safety

Job description

Job Details

Job Location: 040034 - WP Latrobe - Latrobe, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts periodic food safety audits and provides ongoing coaching and feedback to the crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to standards. Monitors speed of service and resolves bottlenecks. In the absence of management, is responsible for food and supplies deliveries, as well as restaurant opening and closing.

Human Resources

Provides ongoing coaching and feedback for crew, and hands-on training in Learning Zone.

Qualifications