Shift Leader

Insomnia Cookies; Lakewood (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the food and beverage industry, Insomnia Cookies is looking for a Shift Leader to manage baking operations and provide exceptional customer service at its Lakewood location. This hands-on role involves team leadership and quality oversight in a fun, dynamic environment.

Benefits

Pay Rate: $16.00/hr

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Career growth opportunities

Employee discount and free cookies

Qualifications

• At least 1 year of experience in a customer service role.
• Ability to work in a fun, team environment.
• Must be 18 years or older.

Responsibilities

• Provide customer service and high-quality products.
• Support store operations and team management.
• Delegate baking, cashiering, and cleaning tasks.

Skills

Customer service

Point of Sale systems

Communication

Time management

People skills

Leadership

Detail oriented

Education

Legally eligible to work in the United States

Job description

1 month ago Be among the first 25 applicants

As a Shift Leader at our Lakewood store located at 18508 Detroit Ave, Lakewood OH 44107, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay Rate: $16.00/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!
  
  
  
  
  

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
  
  
  
  
  

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

Sign in to set job alerts for “Shift Lead” roles.

Bedford Heights, OH $15.00-$17.00 9 months ago

Customer Service Representative - Cleveland, OH

Cleveland, OH $55,000.00-$65,000.00 2 weeks ago

Starting up to $18.00 Per hour Shift Manager Pleasant Valley

Strongsville, OH $75,000.00-$120,000.00 2 days ago

Cleveland, OH $52,000.00-$63,000.00 1 day ago

North Ridgeville, OH $14.00-$15.00 9 months ago

Starting Up To $18.00 per hour Shift Manager Middleburg

Huntington Convention Ctr of Cleveland - Guest Services (Part-Time)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.