Shift Leader

KF; Lakeland (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Pay

Free meal per shift

Bonus Eligible

Tuition reimbursement

Flexible schedules

Vacation pay

Medical benefits

401K match

Health and Wellness programs

Perks discounts

Job summary

KFC in Lakeland, FL is seeking a Shift Leader to drive daily operations, coach a fast-paced team and uphold guest satisfaction. You’ll collaborate with the management team on initiatives and ensure food safety, accuracy and timely service.

Ideal candidates bring 1 year in restaurant/retail, 3 months shift lead, strong communication and leadership, and reliable attendance. This role offers competitive pay, meal benefits, and opportunities for growth.

Qualifications

• 1 year of restaurant/retail experience required.
• At least 3 months of shift lead experience preferred.
• Must be at least 18 years old.
• Excellent communication, leadership and organizational skills.
• Ability to move and handle items up to 50 lbs.

Responsibilities

• Lead shift operations and coach Team Members to meet standards.
• Ensure customer satisfaction and handle guest concerns.
• Oversee tasks completion and maintain cleanliness.
• Assist with cash control, inventory and labor management.
• Support RGM in recruitment and training.
• Uphold health and safety standards.

Skills

Restaurant/retail experience

Shift lead experience

Leadership

Communication

Organizational skills

Basic Math

Cash handling

Attendance and punctuality

Job description

As a Shift Leader, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are always followed.

IS THIS YOU?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes KFC’s culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently

Promotes equity, inclusion and belonging

WORK-HARD, PLAY-HARD:

• Competitive Pay
• Free meal each shift
• Bonus Eligible
• Tuition reimbursement and scholarship opportunities
• Flexible schedules- day, night and evening shifts
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401K plan with 6% match
• Health and Wellness programs
• PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!