Shift Leader

Insomnia Cookies LLC; Kansas City (MO); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a rapidly growing and innovative bakery as a Shift Leader, where you'll be the heartbeat of the store, ensuring exceptional customer experiences and leading a dynamic team. With flexible schedules and a fun work environment, this role offers the chance to grow within a beloved brand known for its delicious cookies. You will manage operations, support your team, and help create memorable moments for customers. If you're passionate about leadership and enjoy a fast-paced atmosphere, this is the perfect opportunity for you to shine and make a difference every night!

Benefits

Flexible part-time work schedules

Excellent training & mentorship

Job stability

Growth/promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ year of experience in customer service roles.
• Strong communication and leadership abilities.

Responsibilities

• Provide excellent customer service and maintain operations during shifts.
• Lead and motivate the Cookie Crew while ensuring quality products.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Education

High School Diploma

Job description

As a Shift Leader at our KC store located at 505 Westport Rd, Kansas City MO 64111, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OF OUR SWEET SHIFT LEADER PERKS:

1. Flexible part-time work schedules
2. Excellent training & mentorship
3. Job stability with a rapidly growing and reputable company
4. Achievable growth/promotion opportunities
5. You get to work in a fun, exciting team environment
6. FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
3. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
4. Support and work alongside the Cookie Crew
5. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
6. Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of working experience in a customer service focused role
2. Point of Sales systems experience
3. Outstanding communication, time management, and people skills
4. Outgoing/friendly/patient
5. Detail focused and results-oriented
6. Ability to lead-by-example and motivate others
7. Ability to lift up to 40 lbs.
8. Legally eligible to work in the United States
9. Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!