Shift Leader

Smoothie King (SKFI); Indianapolis (IN); On-site; USD 27,000 - 42,000; Full time

Job summary

Smoothie King seeks a Shift Leader to support a Dunkin' team environment, coaching crew members to uphold Brand standards and deliver a friendly guest experience. You’ll set goals, assign tasks, and motivate staff while ensuring safety and quality during shifts.

The role emphasizes coaching, customer service excellence, and teamwork in a fast-paced restaurant setting, with opportunities to impact guest satisfaction and operational outcomes daily.

Qualifications

• Fluent English required; strong customer interaction skills.
• Experience supervising or coaching a team in a fast-paced setting.
• Basic math and writing skills for cash handling and notes.
• Comfort with basic computer tasks and POS systems.
• Minimum age 18; high school diploma preferred.

Responsibilities

• Coach Crew Members during shifts to meet Brand standards and guest expectations.
• Communicate shift priorities and goals to the team and provide feedback.
• Ensure guest first culture and resolve guest issues promptly.
• Maintain safety, sanitation, and brand standards during operations.
• Drive sales, execute marketing initiatives, and manage cash over/short.

Skills

Fluent English

Supervisory experience

Math and writing skills

Basic computer skills

18+ years old

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since

Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.

They’re not just good; they’re good for you.