Shift Leader

Potbelly; Indiana, Town of Whitestown (PA, NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the food service sector is seeking a Shift Leader to join their dynamic team. This role involves leading and developing associates to deliver outstanding product quality and customer service in a fast-paced environment. With a commitment to inclusivity and employee growth, this company offers competitive pay and a range of benefits, including medical and dental insurance, retirement savings plans, and more. If you thrive in a vibrant atmosphere and have a passion for customer service, this opportunity is perfect for you!

Benefits

Medical, Dental & Vision Insurance

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail environment preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Lead team members on shifts and efficiently assign tasks.
• Ensure compliance with health and safety standards for food and cleanliness.
• Effectively handle customer complaints and issues.

Skills

Customer Service

Problem Solving

Communication Skills

Supervisory Experience

Knife Skills

Education

High School Diploma or Equivalent

Job description

PAY TRANSPARENCY: earn between $15.25 and $15.75 plus digital tips!*

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

What's In It For You:

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table...

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You enjoy higher levels of noise from music, customer and employee traffic
• You love working in a fast-paced environment
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You can handle the heat of the kitchen - knife skills are a plus!
• You're at least 18 years old
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You're able to stand/walk for 8-9 hours or as needed
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Others duties as assigned

As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. Certification is required through the Illinois Department of Public Health for IL employees, or through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric) in other states. Failure to pass after two attempts disqualifies continued performance in a management capacity.

Application Deadline: We accept applications on an ongoing basis. There is no specific deadline, and we encourage all individuals to apply.

*Potbelly cannot make guarantees about tip earnings*

Potbelly promotes an inclusive environment respecting diversity and individual differences. We are an equal opportunity employer, considering all applicants without regard to race, color, religion, disability, age, sex, sexual orientation, gender identity, national origin, veteran status, or any other protected characteristic.