Shift Leader

Wingstop; Imperial Beach (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wingstop is hiring a Shift Leader to support management in maximizing sales and guest satisfaction at our Imperial Beach location. You will oversee daily operations, guide staff, and ensure high-quality service while maintaining cost control and compliance with POS procedures.

The role requires flexibility for full-time or part-time shifts, with a focus on delivering an exceptional guest experience in a fast-paced restaurant environment. Training and opportunities for growth are provided.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• Ability to lift up to 40 lbs.
• Able to stand for long periods of time.
• Comfortable working occasionally in walk-in coolers and freezers.
• Vision abilities to include distance, close, color, depth, peripheral and focus.
• Ability to operate a computer and/or Cash register.
• Must be able to work around heat and in close quarters with others.
• Willing to cross-train on various positions within the restaurant.

Responsibilities

• Provides quality product and guest service to ensure total guest satisfaction with high energy and guest engagement.
• Establishes environment of trust and open communication across the organization.
• Plans, organizes and implements daily operational routines and completes administrative duties.
• Supervises opening and/or closing duties as directed by Management.
• Supports goals and directives of Restaurant Management.
• Follows POS and cash handling procedures.
• Resolves guest questions, complaints, and problems promptly with management involvement.
• Delegates shift tasks and sets high goals for team members to drive results.

Job description

Akash Management, LLC is a restaurant leading company while doing business as Wingstop. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Primary Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.

• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.

• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.

• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.

• Supports the goals, decisions and directives of Restaurant Management.

• Follows all POS comp procedures and cash handling procedures.

• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.

• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age

• Must have High school diploma or equivalent

• Must have the ability to lift and/or move up to 40 lbs. comfortably

• Able to stand for long periods of time, bend, and stoop

• Comfortable working occasionally in walk-in coolers and freezers

• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.

• Ability to operate a computer and/or Cash register.

• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.

• Willing to cross-train on various positions within the restaurant

Job Type

• Full-time or Part-time with flexible scheduling