Shift Leader

3183 Wingstop Akash Management LLC; Billings (MT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Wingstop Akash Management LLC is seeking a Shift Leader to support restaurant operations and a management team. The role emphasizes delivering great guest experiences, supervising staff, and ensuring daily routines run smoothly.

You will assist with opening/closing duties, maintain cash procedures, and help train team members in various positions to maximize sales and minimize costs.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Ability to lift and move up to 40 lbs.
• Able to stand for long periods and perform physical tasks.
• Comfortable working in warm/food-service environments and cross-training in various roles.

Responsibilities

• Provide high-energy guest service to ensure total guest satisfaction.
• Lead shift in absence of General Manager and supervise team members.
• Direct daily operations and complete required administrative duties and paperwork.
• Manage opening/closing duties as directed by management.
• Uphold cash handling and POS procedures with accuracy.
• Communicate clearly up and down the chain of command.
• Resolve guest questions and complaints promptly with management involvement.
• Delegate tasks and drive team performance toward goals.

Skills

Leadership

Guest service

Cash handling

Team supervision

Education

High School Diploma or GED

Tools

Cash register

POS system

Job description

Akash Management, LLC is a restaurant leading company while doing business as Wingstop. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Primary Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.

• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.

• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.

• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.

• Supports the goals, decisions and directives of Restaurant Management.

• Follows all POS comp procedures and cash handling procedures.

• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.

• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age

• Must have High school diploma or equivalent

• Must have the ability to lift and/or move up to 40 lbs. comfortably

• Able to stand for long periods of time, bend, and stoop

• Comfortable working occasionally in walk-in coolers and freezers

• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.

• Ability to operate a computer and/or Cash register.

• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.

• Willing to cross-train on various positions within the restaurant

Job Type

• Full-time or Part-time with flexible scheduling