Shift Leader

Cup of Joe Cafes, LLC; Huntsville (AL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free drink every shift

50% off drinks

50% off food

30% off retail

Brand training programs

Job summary

Cup of Joe Cafes, LLC operates a Starbucks licensed storefront in Huntsville Hospital Cafeteria, Huntsville, AL. We are seeking a Shift Lead to guide a fast-paced team, ensure guest satisfaction, and maintain smooth daily operations.

You will coach baristas, manage the floor, handle issues with calm professionalism, and train new teammates. Eligibility requires 18+ and ability to work varied shifts, including weekends.

Qualifications

• 1+ year leading a team in food service, retail, or hospitality
• Lead from the floor and set the tone for the team
• Remain calm under rush and maintain guest focus
• Warm, guest-focused attitude with teammates
• Punctuality and reliability set the example
• Notice details that impact guest experience
• Comfort with POS systems, scheduling tools and daily reporting

Responsibilities

• Direct the team on shift when Store Manager is off-site
• Coach baristas to ensure drink quality and manage rushes
• Deploy staff efficiently as volume changes
• Handle guest concerns with care and patience
• Own opening/closing tasks including cash handling and end-of-day reports
• Keep the store guest-ready with inventory checks and cleaning
• Train new team members and model standards
• Maintain clear shift notes for performance and operations

Skills

Team leadership

Customer service

Calm under pressure

Dependability

Attention to detail

Tools

POS systems

Scheduling tools

Daily reporting

Job description

Shift Lead: Starbucks at Huntsville Hospital

Cup of Joe Cafes

Huntsville Hospital Cafeteria, Huntsville, AL

Lead the team that keeps the caregivers going.

Huntsville Hospital is one of Alabama's largest medical campuses, and our Starbucks in the cafeteria is where its doctors, nurses, staff, and visitors come to recharge. For a nurse on a long shift or a family waiting on news, the drink you hand them and the way you hand it to them matter. It's one of our highest-volume stores, and we're looking for Shift Leads who love leading a team through it.

What You’ll Do

• Run the floor. When the Store Manager is off-site, the shift is yours. You direct the team, read the line, and make the calls that keep things moving.
• Coach in the moment. Help baristas get drink craft right, rush after rush, and give real-time feedback that makes people better.
• Deploy your team smartly. Move people where they're needed as volume shifts through the day.
• Turn tough moments around. Handle guest concerns with confidence and care. In a hospital, a little patience and kindness goes a long way.
• Own the open or close. Cash handling, safe counts, and end-of-day reporting are done right, every time.
• Keep the store guest-ready. Inventory checks, cleaning standards, and stocking.
• Grow new partners. Train the people joining the team, and model the standards you expect.
• Keep your manager in the loop. Clear shift notes on team performance and anything operational.

You're a Great Fit If You

• Have 1+ year leading a team in food service, retail, or hospitality
• Lead from the floor and never ask your team to do something you wouldn't
• Get calmer, not louder, when the rush hits
• Are genuinely warm with guests and teammates. Hospitality isn't a script for you.
• Show up on time, every time, because you know the lead sets the tone
• Notice the details: a drink that's slightly off, a guest who's had a hard day, a teammate who needs a word of encouragement
• Are comfortable with POS systems, scheduling tools, and daily reporting

No Starbucks experience? That's fine. We can teach the craft; we can't teach the attitude.

What You’ll Get

Pay

• $16-$17/hr base plus tips (avg. $2.50-$3.00/hr), so most Shift Leads take home $18.50-$20.00/hr
• Quarterly bonuses for attendance and standards
• $500 bonus for earning Coffee Master certification

Benefits (full-time)

• Medical, dental, and vision insurance
• Paid time off
• 401(k) retirement plan
• College tuition assistance

Perks

• Free drink every shift in your reusable cup, plus 50% off additional drinks
• 50% off food every shift
• 30% off retail merchandise, including packaged coffee
• Starbucks brand training and recognition programs

Growth and purpose

• We promote from within, and as a growing operator we're always developing our next leaders
• Work that matters: you keep the people who care for others fueled, every shift
• Flexible scheduling built around your life
• A family-run company where you're known by name, not a number

Requirements

• 18 or older
• Able to stand for extended periods and lift up to 30 lbs
• Available for a mix of morning, midday, and closing shifts, including weekends
• Authorized to work in the United States
• Food handler certification, or ability to obtain within 30 days of hire
• Comfortable with Starbucks appearance standards: solid black top, black or khaki bottoms, slip-resistant shoes. Apron provided, and the full dress code is shared at interview.

About Cup Of Joe Cafes

Cup of Joe Cafes, LLC is a Starbucks licensed operator with locations across the Gulf Coast and Southeast. We run high-volume stores with a small-business heart: every team member matters, every guest interaction counts, and we invest in the people who show up for us.

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it's just as true today. Our mission to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Today, with more than 15,000 stores in 50 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive we bring both our heritage and an exceptional experience to life.