Shift Leader

Taco Bell; Houston (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading franchisee of Taco Bell seeks a dedicated Shift Lead in Houston. In this role, you'll support the Restaurant General Manager by ensuring optimal shift operations, delivering exceptional customer service, and leading a team in a fast-paced environment. Your skills in communication and problem-solving will be essential for maintaining the high-quality standards of this popular fast-food establishment.

Qualifications

• Ability to handle customer complaints positively and quickly.
• Communicate openly and honestly with the management team.

Responsibilities

• Run effective work shifts adhering to Taco Bell standards.
• Ensure safe and quality food service.
• Monitor Team Members to complete assigned duties.

Skills

Customer Service

Problem Solving

Communication

Job description

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.