Shift Leader

Harri; Helena (MT); On-site; USD 38,000 - 48,000; Full time

Job summary

Harri is seeking a Shift Leader to assist the General Manager or on-duty PIC in managing daily restaurant operations. You will work with the Restaurant Management Team to ensure activities align with the business plan and that Crew Persons and Team Leaders meet job expectations.

You will lead shift activities, support sales growth, and model company values while developing staff, improving processes, and ensuring excellent customer service across all contacts.

Qualifications

• Must have approximately two to three years of restaurant management experience/education.
• High School Diploma or GED is required.
• Excellent planning and time management skills are essential.
• Team-building abilities are required.
• Investigative and problem solving skills are necessary.
• Ability to troubleshoot cash handling problems.
• Reliable transportation with a valid driver's license and proof of insurance.
• Must have a telephone or reliable method of communication and be accessible to meet restaurant needs.
• Bi-lingual skills are a plus.
• Strong analytical and organizational skills with ability to drive process improvements.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices; models and encourages Company shared values.
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions.

Skills

Team building

Planning skills

Time management

Analytical skills

Problem solving

Cash handling

Communication skills

Process improvement

Bi-lingual

Education

High School Diploma/GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation: To be discussed