Shift Leader

Taco Bell; Hanover (York County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Manager to oversee daily operations and deliver exceptional customer service. This role involves managing food safety, inventory, and assisting the management team with training and operations, providing an essential link between staff and higher management levels.

Qualifications

• Experience in a food service role preferred.
• Strong communication and coaching skills.
• Ability to conduct food safety audits.

Responsibilities

• Assist management in daily operations and customer service.
• Maintain product and facility standards.
• Ensure food safety and inventory management.

Skills

Customer Service

Team Leadership

Food Safety Audits

Inventory Management

Job description

Job Details

Job Location: 040063 - Hanover PA N - Hanover, PA

Salary Range: Undisclosed

Description:

Note: This description only documents the time allocated to management tasks. The remaining hours are dedicated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position:

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may be responsible for opening and closing the restaurant when management is unavailable. During these times, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities:

Customer Satisfaction/Product Quality: Ensures fast, accurate service, positive guest relations, and product quality standards. Conducts periodic food safety audits and provides ongoing coaching to crew.

Financial: Shares responsibility with the management team for cash procedures including bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations: Conducts daily inventory, food safety audits, and sets up daily control sheets. Reviews facility readiness, monitors inventory and food preparation, and ensures adherence to standards. Responsible for food and supplies deliveries, and opening/closing the restaurant in the absence of management.

Human Resources: Provides ongoing coaching, feedback, and hands-on training for crew members.

Qualifications: