Shift Leader

Caribou Coffee; Hamel (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Caribou Coffee in Hamel, Minnesota, is seeking a Shift Leader responsible for the overall leadership and direction of the store. This position includes ensuring team engagement, guest satisfaction, and adherence to operational standards.

The ideal candidate has at least 1 year of leadership experience in a retail or customer service environment, is enthusiastic, and can work a flexible schedule including early mornings, evenings, and weekends. The role also involves coaching Team Members and maintaining a positive work atmosphere.

Qualifications

• At least 1 year of leadership, restaurant, retail, or customer service experience.
• Must be at least 18 years of age.
• Availability to work early mornings, evenings, holidays, and/or weekends.

Responsibilities

• Lead and direct the store team during shifts.
• Coach and develop Team Members.
• Ensure adherence to SOP and quality standards.
• Manage shifts with a focus on team and guest satisfaction.

Skills

Leadership experience

Customer service

Team engagement

Strategic thinking

Effective communication

Education

High school diploma or GED equivalent

Job description

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence.
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
• Thinks strategically about maximizing product sales and waste management.
• Demonstrates “total store vision” and takes ownership of the look and feel of the store.
• Is knowledgeable about the deployment for the day and the roles and responsibilities associated.
• Consistently leverages effective communication on the floor during the shift.
• Sees the needs of the team and guest and addresses situations before they become problematic.
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks.
• Takes ownership of the current shift and the shift that follows.
• Ensures the team is executing SOP and quality standards correctly and consistently.
• Actively coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role.
• Trains the team on role responsibilities, product knowledge and promotional items.
• Performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and engages in conversations about career and professional growth.
• Brings the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Takes ownership of their impact on other people and actively manages how they show up.
• Demonstrates confidence and owns the decision‑making responsibility of being Manager on Duty.
• Is resilient under pressure and brings calm in critical moments.
• Brings joyfulness to leading the team, serving guests and being a community member.
• Seeks to be of service and create success for others.
• Brings enthusiasm and curiosity to the responsibility of being a subject‑matter expert and helping others grow.
• Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows eagerness to grow and learn.
• Gives powerful feedback and always looks to make the biggest difference by coaching the team from commitment, not compliance.
• Takes ownership and is eager to make a positive impact on others.
• Seeks to create an inclusive and inspiring culture on every shift with every team member.
• Takes full ownership of personal development and actively seeks feedback and growth opportunities.

Skills and Qualifications

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience, or be properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Preferred:

• High school diploma or GED equivalent.
• A valid driver’s license and reliable transportation.

Physical Requirements

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours. These requirements may be accomplished with or without reasonable accommodations.

Compensation Range

• Starting pay is subject to local and state minimum wage regulations.
• Ranges reflect what the employer reasonably and in good faith expects to pay for such a position.

Equal Employment Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.