Shift Leader

Dunkin' Donuts; Hagerstown (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

Dunkin' Donuts franchise is seeking a Shift Leader to coach Crew Members during shifts, ensure Brand standards, and deliver a friendly guest experience.

You will set goals, assign tasks, monitor performance, and celebrate successes while providing timely feedback to help the team grow. Ideal candidates are fluent in English, have restaurant, retail, or supervisory experience, strong math and writing skills, basic computer use, and a High School diploma or equivalent.

Qualifications

• Fluent in English and able to communicate clearly with guests and teammates.
• Experience in restaurant, retail, or supervisory roles preferred.
• Strong basic math and writing abilities for cash handling and orders.
• Proficient with basic computer tasks used in point-of-sale environments.
• High School diploma or equivalent required or preferred.

Responsibilities

• Lead and coach Crew Members to execute Brand standards throughout shifts.
• Maintain a guest-first culture and resolve guest issues promptly.
• Drive sales goals and ensure marketing initiatives are followed.
• Manage cash over/short and ensure accurate product preparation.
• Uphold safety, sanitation, and compliance with local/state laws.

Skills

Fluent in English

Restaurant or supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

• 1. Work in a Team Environment
  • a. Support a respectful team environment
  • b. Communicate shift priorities, goals and results with team members
  • c. Support the training of crew members as requested
  • d. Provide coaching and feedback to crew members
• 2. Maintain Operational Excellence
  • a. Create and maintain a guest first culture in the restaurant
  • b. Resolve guest issues
  • c. Ensure Brand standards, recipes, and systems are executed
  • d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• 3. Drive Profitability
  • a. Drive sales goals and results
  • b. Execute restaurant standards and marketing initiatives
  • c. Manage cash over/short during shift
  • d. Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

• 1. Guest Focus
  • a. Understands and exceeds guest expectations, needs and requirements
  • b. Develops and maintains guest relationships
  • c. Displays a sense of urgency with guests
  • d. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • e. Resolves guest concerns by following Brand recommended guest recovery process
• 2. Passion for Results
  • a. Sets and maintains high standards for self and others, acts as a role model
  • b. Consistently meets or exceeds goals
  • c. Contributes to the overall team performance; understands how his/her role relates to others
• 3. Problem Solving and Decision Making
  • a. Identifies and resolves issues and problems
  • b. Uses information at hand to make decisions and solve problems; includes others when necessary
• 4. Interpersonal Relationships & Influence
  • a. Develops and maintains relationships with team
  • b. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments