Shift Leader

North Star American Bistro; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

North Star American Bistro is seeking a motivated Shift Leader to oversee daily operations and ensure exceptional service. This role demands excellent communication, leadership skills, and experience in a similar position. Join a dynamic team in a growing upscale restaurant to enhance guest experiences and support staff development.

Benefits

Competitive pay

Employee Discount

Opportunity for Growth

Dynamic Team Environment

Flexible schedule

Qualifications

• Previous experience as Shift Leader or in a similar role in retail.
• Experience creating shift schedules.
• Strong leadership and organizational skills.

Responsibilities

• Supervising employees and assigning duties during shifts.
• Creating and managing shift schedules.
• Handling cash and reporting issues to management.

Skills

Communication

Leadership

Problem Solving

Teamwork

Education

High school diploma/GED

Job description

Benefits:

Competitive pay

Employee Discount

Opportunity for Growth

Dynamics Team Environment

Flexible schedule

13North, formerly the Milwaukee Alehouse, has been serving the Grafton community and beyond for the past 20 years. Our new brand will be an upscale, casual-style restaurant.

We are dedicated to providing exceptional hospitality, positively impacting our community, and creating memorable experiences for every guest, employee, and vendor who walks through our doors.

We are seeking a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive exceptional service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities:

Supervising employees, assigning duties, and creating a shift schedule.

Monitoring team performance and ensuring duties are performed efficiently.

Reporting any issues that arise during the shift to management.

Managing employee requests and transgressions.

Ensuring compliance with company policies, health, and safety standards.

Coaching team members and training new staff.

Opening and closing registers, accounting for the daily intake, and preparing cash deposits.

Handling customer issues and employee disputes.

Requirements:

High school diploma/GED.

Previous experience as a Shift Leader or in a similar role in retail.

Experience creating shift schedules.

Excellent communication and interpersonal skills.

Strong leadership and organizational skills.

Confident problem-solver.

Team player.

If you’re passionate about making every guest's day brighter and thrive in a dynamic, fast-paced setting, we want to hear from you!

Come grow with us and help us continue setting the standard in hospitality