Shift Leader

Firehouse Subs - Franchise; Grand Forks (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Manager to oversee operations during specific shifts. Responsibilities include ensuring compliance with regulations, managing profitability, and providing leadership to the team. Candidates should have a strong commitment to customer service and operational excellence.

Qualifications

• Experience in restaurant operations and management.
• Ability to work long hours on feet and lift up to 50 lbs.

Responsibilities

• Manage profitable operations during designated shifts.
• Ensure compliance with health and legal regulations.
• Lead the restaurant team to meet service standards.

Skills

Leadership

Compliance Management

Customer Service

Job description

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT:

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, and any other applicable legal requirements.
• Ensure knowledge, adherence, and enforcement of all Firehouse Subs Policies and Procedures.
• Maintain the profitability of the business by managing shifts within established guidelines for food cost, labor, controllables, utilities, and sales growth.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness, while embracing the Firehouse Subs culture, mission, and vision.
• Assist the GM in coordinating and implementing current operational plans and company initiatives in a profitable and timely manner.
• Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports, and legal documents are accurate, complete, and submitted on schedule.
• Actively participate in all Public Safety Foundation initiatives.
• Represent Firehouse Subs professionally and positively at all times.
• Communicate effectively with the GM/Owner regarding any issues impacting the business.
• Must be able to work on their feet for up to 13 hours and lift up to 50 lbs.
• Perform any other duties assigned by the GM/Owner.

Compensation: $12.00/hr - $14.00/hr

Firehouse Subs is a restaurant chain passionate about hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida, in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, the brand is built on decades of fire and police service, offering hot, hearty subs with high-quality meats and cheeses, and a commitment to saving lives through the Firehouse Subs Public Safety Foundation.

The founders are dedicated, the food is their creation, and the franchise community shares their passion for generous service and community involvement. For three consecutive years, Firehouse Subs has been named the No.1 brand supporting local community activities, based on recent consumer data. A portion of purchases at Firehouse Subs locations is donated to the Foundation for lifesaving equipment, with a minimum donation of $1 million annually.

Our mission is to uphold our commitment to:

• Hearty and flavorful food
• Heartfelt service
• Public safety

This franchise is independently owned and operated. Applications are directed to the franchise restaurant, and hiring decisions are made by its management. All employment inquiries should be made directly to the restaurant, not to Firehouse Subs Corporate.