Shift Leader

Taco Bell; Glen Burnie (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Taco Bell as a Shift Leader in Glen Burnie, MD, where you will enhance customer satisfaction and assist management with operational duties. This role involves ensuring product quality, managing cash procedures, and providing hands-on training for crew members. With a competitive hourly wage and eligibility for benefits, this position offers growth opportunities in a fast-paced environment.

Benefits

Medical, dental, and 401k benefits

Potential bonuses up to $1.00 per hour worked

Qualifications

• Experience in food handling and crew training is preferred.
• Ability to manage routine administrative tasks and assist with operations.
• Must provide coaching and feedback to crew members.

Responsibilities

• Drive excellence in customer service and maintain product quality standards.
• Conduct food safety audits and monitor inventory.
• Assist with opening and closing procedures in the absence of other managers.

Skills

Customer Service

Cash Management

Food Safety

Job description

Job Details

Job Location: 032668 - BLT Glen Burnie - Glen Burnie, MD

Position Type: Shift Leader

Salary Range: $17.00 - $20.00

Description

Note: This description documents only the management-related hours. The remaining hours are allocated to hourly tasks such as food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly role assisting management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

Human resources duties are limited to crew training and coaching. The Shift Manager may also be responsible for opening and closing the restaurant in the absence of management, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality
Ensuring fast, accurate service, positive guest relations, and product quality standards. Conducting food safety audits and providing coaching on customer service and quality.

Financial
Managing cash procedures such as deposits, making change, and safe operations in collaboration with management.

Operations
Conducting inventory, food safety audits, and setup. Monitoring facility readiness, inventory, food prep, and order fulfillment. Ensuring speed of service and resolving bottlenecks. Responsible for deliveries and restaurant opening/closing when management is unavailable.

Human Resources
Providing coaching, feedback, and hands-on training for crew members.

Benefits

• 30 hours/week eligible for medical, dental, and 401k benefits; 32 hours/week for PTO; 36 hours/week for short-term disability
• Potential bonuses up to $1.00 per hour worked

Qualifications