Shift Leader

Dunkin' | Chohan; Germantown (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' in Germantown, MD is seeking a Shift Leader to guide Crew Members through each shift, ensuring we deliver fast, friendly service and uphold Brand standards.

You will set goals, assign tasks, coach performance, and provide timely feedback to celebrate successes and drive guest satisfaction.

Join a dynamic, team‑oriented environment with opportunities for advancement across the Dunkin' network.

Qualifications

• Experience leading a food-service team.
• Ability to coach crew and deliver brand standards.
• Excellent guest service orientation.

Responsibilities

• Coach Crew Members to meet brand standards.
• Set goals, assign tasks, and monitor shift performance.
• Provide timely feedback and celebrate successes.

Skills

Leadership

Coaching

Customer service

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard