Shift Leader

Papa John's International , Inc.; Georgia; Hybrid; USD 25,000 - 30,000; Full time

Job summary

Papa John's International, Inc. is seeking a Shift Leader to supervise restaurant shifts, manage operations, and uphold quality products and customer service. This role ensures compliance with policies, supports profitability, and maintains proper cash handling and shift coverage.

Ideal candidates have prior restaurant shift lead experience, strong communication, planning, and organizational skills. The position emphasizes teamwork, adherence to safety standards, and delivering great guest

Qualifications

• Experience as a shift lead in a restaurant preferred.
• Strong cash handling and loss prevention awareness.
• Excellent communication and multitasking abilities.

Responsibilities

• Oversee shift operations to ensure quality food and service.
• Maintain adherence to company policies, safety, and cleanliness standards.
• Monitor inventory and labor costs to help achieve profitability.
• Provide guidance and feedback to team, ensuring smooth shift coverage.

Skills

Cash Management

Planning & Organization

Effective Communication

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

• Cash Management
• Effective Communication
• Planning and Organization