Shift Leader

Papa John's International , Inc.; Twentynine Palms (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Papa John’s restaurant is seeking a Shift Leader to supervise shifts, ensure high-quality products and customer service, and drive profitability. The role involves managing operations, executing company policies, and ensuring compliance with laws and ethical practices.

The Shift Leader will ensure proper shift coverage, maintain product quality, control food/labor costs, and utilize the FOCUS system for profit goals while supporting the restaurant’s overall performance.

Qualifications

• High School diploma or GED required or preferred.
• Serv-Safe/State Food Service Certification preferred.
• Previous shift lead experience preferred.

Responsibilities

• Supervises shifts and/or work areas to ensure quality products and customer service.
• Maintains adherence to all policies and procedures, including safety, attendance, and conduct.
• Ensures adequate shift coverage and provides immediate feedback to resolve issues.
• Manages cash handling and inventory using company systems to minimize loss.

Skills

Cash management

Planning & organization

Effective communication

Education

High School diploma or GED

Serv-Safe certification

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

• Cash Management Planning&Organization Effective Communications