Shift Leader

Taco Bell; Georgetown (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fast-food restaurant is seeking a dedicated Shift Leader to manage daily operations and ensure excellent customer service. The role involves overseeing food preparation, maintaining company standards, and providing training to crew members. Candidates should be experienced in team leadership within a busy food service environment.

Qualifications

• Experience in a fast-paced restaurant environment.
• Ability to train and coach staff effectively.
• Strong customer service orientation.

Responsibilities

• Drive customer service excellence and maintain quality standards.
• Conduct daily food safety audits and manage inventory.
• Open and close the restaurant in the absence of management.

Skills

Customer Service

Food Safety

Team Leadership

Job description

Job Details

Job Location: 130046 - Georgetown - Georgetown, DE

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with management for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew members.
• Provides hands-on training in Learning Zone.

Qualifications