Shift Leader

Dunkin 334 Waverly Street Donuts LLC; Framingham (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

ADP discounts

Hotel discounts

Job summary

Northern Management Group is hiring Shift Leaders to join our Dunkin’ franchise network. We operate 27 locations and are actively growing. Immediate openings are available to support our management team on a single shift and provide exceptional customer service.

You’ll work within a family‑oriented environment, helping to lead a fast‑paced team, drive smooth daily operations, and support training and staff development. Competitive pay, benefits, and advancement opportunities are included.

Qualifications

• Previous Fast Food/Quick Service Restaurant experience.
• Strong customer service skills.
• Able to communicate clearly with customers and team.

Responsibilities

• Assist management on a single shift.
• Deliver friendly, efficient service to customers.
• Support training and onboarding of new team members.
• Maintain cleanliness and store standards.

Skills

Customer service

Verbal communication

Written communication

Self-starter

Team leadership

Job description

Northern Management Group is currently hiringSHIFT LEADERSto join our growing management team. We are a family oriented growing Network of Dunkin’ locations. We currently operate 27 locations and are looking to grow! Immediate openings available!

Are you looking for change where you can make a difference? Are you ready for the next step in starting a career? Then, we’d love to speak with you. Our Shift Leaders members are an integral part of our business and are where we look for our next Assistant Managers. America runs on Dunkin’ but Dunkin’ runs on our Inspired Team!

Applying after September 1, 2026? Ask us about the Fresh Start Bonus (up to $500 over your first year).

What we offer:

• Competitive Salary - $16.50 - $18.00 per hour
• Paid Time off - Vacation time for FT employees & Sick Time
• Paid Training
• Great Benefits Including Company Sponsored Medical & Dental insurance and Voluntary insurance options Including Vision, Life, Accident, and more!
• Career Opportunities – we always look to promote from within first
• Paid Training
• Affordable College Degree Program through SNHU
• ADP Employee discounts
• Hotel Discounts throughout New England
• Fun, Friendly environment
• Stable, supportive environment that values your individual contributions to grow our portfolio
• Great leadership team that all share a common goal to make us the employer of choice

Who we are looking for:

• Friendly Role Model that can assist the management team in the operations of a single shift
• Motivated Self Starter with great positive Energy
• Previous Fast Food/Quick Service Restaurant Experience
• Top Notch Customer Service Skills
• Strong Verbal and written communication skills

You are applying for work with a franchisee of Dunkin', not Inspire Brands, Dunkin Brands, Dunkin or any of its affiliates. Any information submitted will be provided solely to that franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

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