Shift Leader

Everyday Coffee Company; Florence (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach team members and help manage daily operations. You will support the Restaurant Manager in achieving goals, ensure Brand standards on shift, and lead by example in guest service excellence.

The role requires prior leadership in a customer-facing environment, strong English communication, and the ability to manage cash and inventory while maintaining safety and quality standards.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations including opening/closing, cash handling and deposits.
• Demonstrated ability to lead teams and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Coach restaurant team members to meet Brand standards and guest service expectations.
• Support Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift, including food and beverage prep.
• Communicate shift priorities, goals and results to team.
• Complete shift deployment plans to ensure adequate staffing.
• Provide timely, constructive, and clear feedback to staff.
• Delegate tasks to maintain smooth workflow and efficient resource use.
• Support training of restaurant team members as needed.
• Oversee safety, security and profitability policies during a shift.
• Ensure food safety standards are met and inventory is managed.
• Handle customer complaints and emergencies, making quick, effective decisions.
• Monitor attendance, punctuality and policy adherence.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Team motivation

Cash handling

Education

HS Diploma or GED

Basic computer skills

Fluent in English

Previous leadership experience in retail/restaurant/hospitality

Experience managing daily store operations (opening/closing, deposits, controls)

Job description

Position Title

Shift Leader

Reports To

Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

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