Shift Leader

Everyday Coffee Company; Town of Fishkill (NY); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Everyday Coffee Company in Town of Fishkill, NY is seeking a Shift Leader to coach team members, execute Brand standards, and deliver exceptional guest service during each shift. You will set goals, assign tasks, monitor performance, handle cash, maintain food safety, manage inventory, and ensure smooth operations while supporting the Restaurant Manager.

This role requires prior leadership experience in retail or hospitality, strong communication, and the ability to make quick, customer-focused

Formación

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Prior leadership experience in retail, restaurant, or hospitality.
• Experience managing daily store operations, including opening/closing, cash handling, deposits, and controls.
• Proven ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsabilidades

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks and responsibilities to ensure smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies/processes.
• Communicate clearly with the next Shift Leader to prepare them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints, conflicts, and emergencies, and make quick decisions to resolve issues.
• Manage cash over/short during shift and ensure adherence to policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Conocimientos

Leadership

Customer service

Team coordination

Communication

Problem solving

Educación

HS Diploma or GED

Descripción del empleo

Position Title

Shift Leader

Reports To

Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

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