Shift Leader

Buffalo-Wild-Wings; Fayetteville (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive pay + tips

Flexible scheduling

Paid training

Growth opportunities

Job summary

Dunkin’ is seeking a motivated Shift Leader to guide the team during your shift, ensuring top-tier guest service and smooth store operations. You’ll lead by example, train crew, and uphold safety and brand standards in a fast-paced environment.

Ideal candidates bring prior food service or retail leadership, strong communication, and a customer-first mindset. Flexible hours including mornings, weekends, and holidays are available, with opportunities to advance into management roles.

Qualifications

• Experience in food service or retail, with leadership preferred.
• Strong communication and customer service skills.
• Ability to multitask and work under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.

Responsibilities

• Lead by example and support the team in guest service.
• Prep food, manage inventory, and handle cash during shifts.
• Train and coach crew members to perform at their best.
• Maintain cleanliness, safety, and brand standards.

Skills

Leadership

Customer service

Communication

Multitasking

Job description

Shift Leader at Dunkin’ – Step Up, Lead On, and Keep America Running!

Location: Reilly

Part-Time or Full-Time | Competitive Pay + Growth Opportunities

Why Dunkin’?

America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed; help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.