Shift Leader

Dairy Queen; Elmira (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Dairy Queen in Elmira, CA is seeking a Shift Lead who brings energy and a positive attitude to deliver fan-first service in a fast-paced environment. You will help supervise the crew, ensure high standards of cleanliness and safety, and support the GM with training and daily operations.

If you enjoy leading a team, staying organized, and making fans smile, this is your chance to grow with an iconic brand. Applicants should be reliable, ready to stand for long periods, and able to lift up to 50

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience.
• High School diploma or equivalent.
• Must be ServSafe certifiable.
• Capable of supervising specific areas of the business in a fast-paced environment.
• Stand for the entire shift and be able to lift 50 pounds.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolving bottlenecks in workflow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and workstations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Skills

Leadership

Customer service

Team supervision

Education

High School diploma or equivalent

Tools

ServSafe

Job description

Shift Lead

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast-paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolving bottlenecks in workflow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and workstations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food-handling practices
• Must be ServSafe® certifiable
• Highly organized and detail-oriented
• Work well under pressure-packed situations while maintaining a great attitude
• Comfortable standing for the entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!