Shift Leader

Insomnia Cookies; Dublin (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Pay rate: $17.00/hr

Pay-on-Demand

Paid vacation and sick time off

Mentorship and training

Pet insurance

Growth opportunities

Team environment

Employee discount & free cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for our Upper Dublin, PA location. You will lead daily bakery operations, supervise team members, manage orders, and ensure outstanding customer service during night shifts.

Role requires a hands-on leadership style, strong communication, and a passion for delivering high-quality cookies in a fast-paced environment. You will be responsible for coaching the team, maintaining operations, and upholding food safety standards, while driving sales through

Qualifications

• At least 1 year of customer service experience.
• Point of Sale systems experience required.
• Excellent communication and time-management skills.
• Outgoing, friendly, patient demeanor required.
• Detail-oriented with a focus on results.
• Ability to lead by example and motivate a team.

Responsibilities

• Provide excellent customer service and quality products to guests in the bakery.
• Support store leadership by maintaining operations during shifts and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the team.
• Collaborate with the Cookie Crew and ensure a safe, clean environment.
• Manage cash handling and deposits.
• Adhere to food safety practices and store standards.

Skills

Customer service

POS experience

Communication

Time management

People skills

Lead by example

Lift 40 lbs

US work eligibility

Age 18+

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing
Shift Leaders for our brand new
Upper Dublin, PA location! This new store opening will be located at
1115 Market St, Dresher, PA 19025! As a
Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay Rate: $17.00/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed