Shift Leader

Jersey Mike's Subs; Downers Grove (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health care

401(k)

Dental & Vision

Discounted meals

Promotions opportunities

Franchise ownership

Job summary

Jersey Mike's Subs is seeking a Shift Leader for our Geneva, IL location. You’ll supervise daily shifts, ensure quality customer service, and lead by example with a focus on safety and efficiency.

As part of the team, you will train staff, manage ticket times, and uphold Jersey Mike's standards while working closely with managers to maintain store performance and an exceptional guest experience.

Qualifications

• Energetic and hardworking with a strong customer service mindset.
• Willingness to learn and follow company policies and procedures.
• Team player with flexibility to work day and night shifts, weekends and holidays.
• Able to stand for long periods and lift up to 40 pounds.
• 18 years or older and able to work in a fast-paced environment.

Responsibilities

• Greet customers, take orders, and serve with a positive, helpful attitude.
• Input orders into the POS and handle payments accurately.
• Prepare subs with team to meet customer specs while following safety rules.
• Operate kitchen equipment as required and maintain sanitary areas.
• Keep the restaurant clean and organized; assist with scheduling and training.
• Address customer concerns professionally per Jersey Mike's standards.
• Uphold uniform and appearance requirements.

Skills

Customer service

Team leadership

Flexibility

Attention to safety

Physical stamina

Lifting 40 lbs

Tools

POS system

Job description

Shift Leader - Jersey Mike's Subs

Are you energetic, hard-working, and looking for a leadership role in the food and beverage industry? Do you have a strong desire to work as a team player and provide exceptional customer service? If you answered 'yes' to these questions, then we have an exciting opportunity for you!

Jersey Mike's Subs is seeking a highly skilled and motivated Shift Leader to join our team at our location in Geneva, IL. As a Shift Leader, you will play a major role in ensuring the store is in exceptional order and that all employees are performing their duties properly and efficiently. You will work alongside the Assistant Manager and General Manager to oversee in-store operations and lead by example, executing systems and procedures with 100% integrity.

Benefits/Perks:

• Health care, 401k, Oral, Vision, and ADD for Full-time Employees
• Flexible Hours
• Discounted Meals
• Opportunity for promotions (based on performance)
• Franchise ownership opportunities

Requirements:

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have a strong desire to work as a Team Player
• Flexibility to work day and night shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy
• Maintain a neat and tidy appearance by wearing the required uniform and adhering to a corporate dress code

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – goes hand in hand with excellent service to create a customer experience that is truly A Sub Above.