Shift Leader

Insomnia Cookies; Dover (DE); On-site; USD 30,000 - 42,000; Full time

Job summary

Insomnia Cookies is seeking a Shift Leader for their new Dover location, responsible for ensuring excellent customer service and quality products while leading a team. With core values like daily pay and pet insurance, this position offers incredible growth opportunities in a fun environment.

Benefits

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Job stability

Achievable growth/promotion opportunities

Fun team environment

Qualifications

• At least 1 year of experience in a customer service role.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations.
• Ensure a safe, clean environment for guests and staff.
• Manage cash handling and deposits.

Skills

Customer Service

Communication

Time Management

Interpersonal Skills

Detail-oriented

Results-driven

Leadership

Tools

Point of Sale Systems

Job description

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As a Shift Leader at our brand new Dover store located at 1265 N. Dupont Highway, Dover, DE 19901, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also means taking pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

Check out some of our content videos to learn more!

Who We Are!

Core Values

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all our guests during their visit to our bakery
• Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to standards, and assisting in training and coaching team members
• Ensure a safe, clean environment for guests and staff, adhering to food safety practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service role
• Point of Sale systems experience
• Excellent communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed