Shift Leader

Smashburger | Ohio; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Tip share up to $2/hr in tips

Meal benefits

Flexible schedules

Medical, Dental and Vision

Paid time off

401K match

Employee Assistance Program

Career growth opportunities

Uniform provided

Job summary

Smashburger is seeking a Shift Leader for our Dayton, OH location to champion better burgers through strong team leadership, service excellence, and food-safety compliance.

You will train teammates using SmashConnect, LMS, and a four-step method, monitor performance, and support daily operations. Flexibility for nights, weekends, and holidays is required, with opportunities for career growth.

Qualifications

• Must demonstrate people management skills to lead restaurant teams
• Strong communication skills for interaction with staff and managers
• Proven customer service mindset and ability to coach others
• Rigorous attention to details and adherence to standards

Responsibilities

• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees using SmashConnect, LMS, and 4 step method of training
• Reward and recognises employee performance that exceeds company standards
• Manage daily operations checklists, line checks, and uniform standards
• Oversee safety, cash handling, and loss prevention procedures
• Ensure guest experience metrics (NPS/OSAT) are met and food safety standards followed
• Demonstrate Smashburger service standards to employees and guests
• Lead onboarding and training for new hires
• Follow COGS and food ordering procedures to control costs
• Manage daily labor and scheduling requirements
• Complete train-the-trainer program within 90 days
• Work nights, weekends, and holidays as needed
• Adhere to Smashburger uniform standards and policy compliance
• Communicate effectively with management and teams
• Develop and coach restaurant staff to improve performance
• Maintain high attention to detail and organizational skills
• Be self-motivated, results-driven, and able to work in high temperatures

Skills

People management

Staff training

Customer service

Communication skills

Time management

Attention to detail

Tools

SmashConnect

LMS

4-step training

Job description

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service,support and teamwork. That's why we treatourteam members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

• Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.